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How to deal with common Microsoft Office issues such as activation and reinstalling. Please read the following self-help guide. If you still have problems, please bring your computer to our office in and we will fix the issues for you for a small fee.

The latest versions of Microsoft Office (Office 365 and Office 2016) both need activating by logging into an Office 365 account. This is normally achieved upon installation, however we have noticed that Windows or Office automatic updates can sometimes result in the products being “ Disabled” or requiring “ Activation” These problems can occur in any or all of the Office products such as Word, Excel, Access, Powerpoint, Publisher, OneNote, Outlook, Infopath or Lync; by displaying one of the following messages (or similar) “Unlicensed Product” “Product Deactivated” “We’re sorry, something went wrong and we can’t do this for you right now. Please try again later” or similar. You can re-activate Office 365 or Office 2016 in a number of ways as follows 1) Repair Office 365 or Office 2016 In Windows 7 or 8 locate “Control Panel” “Programs” “Programs and Features” Highlight “Office 365 ProPlus” (do not click on it) and select the “ Change” button Select “ Quick Repair“. If this does not fix your problems try “ Online Repair” and failing that move to Step 2) below In Windows 10. Right-click the Start button (lower-left corner), and select Control Panel pop-up menu. 1a) From Category view, under Programs, select Uninstall a program.

1b) Right-click the Microsoft Office product you want to repair, and select Change. NOTE: If you have a suite such as Office 365 Home or Office Home and Student 2013 or 2016, search for the suite name, even if it’s just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name. 1c) From the How would you like to repair your Office Programs screen, select Online Repair to ensure everything gets fixed, and then select Repair. You can select Quick Repair which runs faster but only detects and then replaces corrupted files. Online Repair does an uninstall and complete repair but takes longer.

1d) Follow the instructions on the screen to complete. 2) Reinstall Office 365 or Office 2016 From any of the office products click on the left arrow in the top left of the product, then click on “ Office Account” Click on “ Manage Account” to login to your Office 365 or Office 2016 account Once signed in, navigate to “ software” Then click on “ Install“.

This will downlaod a file that needs to be executed by clicking on it. This will start the “ Office 365 reinstall” 3) Further Reading You will also find more useful links and information at the following Microsoft links Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at or call us out. You can contact us or call: Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our remote control software.

Summary Microsoft Office 365 Pro Plus is available free of charge to current University of Minnesota students, faculty, and staff. Office 365 is intended for use on personally-owned devices, not University-owned computers. This article contains suggestions for troubleshooting problems with Office 365 installation or activation. Troubleshooting Suggestions General. Work through Office 365 installation directions in and note where questions or problems occur. Login to Office Portal.

Can you log in at?. See login directions in. Note that you first see a Microsoft login screen where you enter your UofM email (example: ), and then you are sent to a UofM login screen. If you have trouble logging in, clear cache and cookies and try again. For directions on how to do this, see. Try a different browser. Chrome and Firefox generally work well.

Cannot Activate Office 365 Home

If you can’t login, are you eligible for Office 365? Eligibility. If you are a student, are you currently registered for at least one credit?. If you are a student, when did you register for classes?

Eligibility for Office is updated daily. It may take day or two after you register until you are able to install Office.

If you are staff or faculty, do you have an on-going position at the U? If your appointment changes term-by-term, you may lose access during times when you are not on staff.

Cannot Activate Office 365 For Mac Download

Students, faculty and staff who leave the U will lose Office eligibility within a few days after they leave. Retirees and graduates do not retain eligibility for Office 365 when they leave the U. Supported devices. Is the device supported?

Office 365 is available for Mac, Windows, iPhone, iPad, and Android phones and tablets. Check requirements of supported devices here:. Do you see an error message 'You can only install Office on a PC or Mac'? In the check whether 'Office' or 'Phone & tablet' is selected at the left of the page. New installations: can't install. Does the computer or device have other problems such as wifi issues or malware? Resolve the other problems, and try again with Office.

Is another version of Office already installed on this computer? If so, uninstall other versions and try again.

How many installations have you used? See to check how many activations are left, or to deactivate installations no longer needed.

Installed but cannot activate: quick fixes. Check system date and time and correct if needed. Check Region settings.

Mac: See Apple Menu - System Preferences - Language & Region. Windows: Control Panel - Region. Change to United States if the region is set to something else, then retry activation. After activation, the region can be changed back. Temporarily disable antivirus or firewall programs. Check for operating system updates.

Mac: See Windows: Cannot activate Office 2011 (Mac). Activation of Office 2011 has been an issue recently. When possible, the best solution is to upgrade to Office 2016, which has not had these problems. O ffice 2016 for Mac requires OS X 10.10 or later.

If you have an earlier version of OS X, upgrade OS X first, and then remove Office and try again to install Office. If you are uncertain if you can or should upgrade OS X on your Mac, an Apple store can usually give good advice on this. If upgrading to Office 2016 is not an option, try applying updates to Office 2011, but be aware that this has only provided limited success: Office 365 was installed but stopped working. Has your eligibility for Office 365 changed? If you leave the U, you are no longer eligible for Office 365.

Review eligibility above. Connect the computer or device to the internet. Office 365 needs to connect to the internet at least once every 30 days to stay active. Deactivate (at portal.office.com), uninstall, and reinstall.

Other sign-in issues. Our Office 365 subscription does not include OneDrive or other online features of Office.

If Office asks for a sign in, it may be asking for a login to use online features of Office. To use online feature of Office, you can create a free, personal OneDrive account. Saving or syncing files in OneDrive requires a personal OneDrive account. Use of OneNote requires a personal OneDrive account. To create a free personal OneDrive account, or to recover a password for a previously-created personal OneDrive account, see.

When creating a OneDrive account, use a personal email account, and not your UofM email address. Sign-in variations In some cases activation or OneDrive sign-ins simply do not seem to work using the standard sign-in IDs. If this happens, you might try some of the following alternate forms.