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Hi, So here's the story. I ordered Office 2016 for Mac through the Microsoft Home Use Program, through my works email. I got the link and sent it to my home email address so that I could download the files at home, on to my sons IMac, for his college work.

After updating his mac to IoS X, it finally let me install Office 2016. When we try to activate it, it doesnt ask for the Product Key I got in the email, but asks for a Microsoft account email.

I have called the Microsoft Support and they say that my sons email account, with live.co.uk is the address to use as that is associated with the order number, but when I try this email address, it gives an error that its not associated. If I try my personal email address, which is where I can find the order details, it comes back with no licenses found. If I try to register my sons email address as a Microsoft account, it says the Live.co.uk is a reserved domain. Any ideas on how to activate so that he can save documents.

Microsoft Office For Mac 2016

I ordered a backup dvd when I ordered the digital download. When I receive the dvd, would it make a difference if I uninstall the office and reinstall from dvd. I think his mac did have office 365 on too.if that makes a difference Thanks Stu. Hi Stu Aspinall, I suggest you follow these steps to verify your account: 1. Go to and sign in with the email address and password of your. Select Services and Subscriptions at the top of the page.

Do one of the following:. Under Subscriptions, verify that you have a current subscription to Office 365 Home, Office 365 Personal, or Office 365 University. OR. Under More Services, select Try Office 365 Home for free, and follow the instructions to sign up for your. PLEASE NOTE: If you know you have a current Office 365 subscription and don't see one here, you may have more than one Microsoft account.

Try signing out and signing back in with a different email address and password. Hope it's helpful. Regards, Emi Zhang TechNet Community Support Please mark the reply as an answer if you find it is helpful. If you have feedback for TechNet Support, contact. Hi Stu Aspinall, I suggest you follow these steps to verify your account: 1. Go to and sign in with the email address and password of your.

Select Services and Subscriptions at the top of the page. Do one of the following:. Under Subscriptions, verify that you have a current subscription to Office 365 Home, Office 365 Personal, or Office 365 University. OR. Under More Services, select Try Office 365 Home for free, and follow the instructions to sign up for your. PLEASE NOTE: If you know you have a current Office 365 subscription and don't see one here, you may have more than one Microsoft account. Try signing out and signing back in with a different email address and password.

How To Install Microsoft Office 2016 On Mac With Patch

Hope it's helpful. Regards, Emi Zhang TechNet Community Support Please mark the reply as an answer if you find it is helpful. If you have feedback for TechNet Support, contact.